Multilingual AI Customer Service — WhatsApp / LINE / Cross-Border Ecommerce | YangYiYang
One prompt, every channel, every language — turn your after-hours silence into a multilingual support flow — assists continuous captured leads across time zones.
Pain Points
- Same customer asks on WhatsApp, then on LINE, then on Shopee — and your team types the same answer three times?
- Your agents juggle 3-5 platform windows; messages slip through and response times stretch?
- Overseas buyers message at midnight; your team is asleep, and the order goes to a competitor who replies faster?
Features
- Multi-channel integration WhatsApp Business API, LINE Official Account, Shopify, Shopee, Amazon, independent sites — one AI concierge for them all
- Real-time multilingual reply zh, en, ja, ko, th, vi, id and more — answer in whatever language the customer writes in
- Unified inbox every conversation aggregated into one console; AI auto-routes or escalates to humans
- Trainable prompts teach the AI your products, prices, and policies — it gets sharper with every conversation
Onboarding Flow
- Consult (1-2 days): map your existing channels, common FAQs, language distribution
- Build (3-5 days): API integrations, prompt training, escalation rules
- Parallel run (1 week): AI handles common queries; humans take the rest
- Go live + monthly tuning: optimize against real conversation data
Pricing
Monthly subscription, sized by channel count, message volume, and language coverage. Three tiers to fit your stage: Starter for SMB exporters, Growth for scaling brands, Enterprise for large cross-border platforms. Talk to our team for a quote tailored to your actual scenario.